Your new printer is on its way. Congratulations — this is the exciting part!
Before the driver leaves, take 60 seconds to do one quick check. Almost every printer we ship arrives in perfect shape. But if something happens in transit, this check makes it much easier for us to fix it fast.
It’s easy to remember, because it’s our name: I-T-S.
Inspect. Take Notes. Sign.
I: Inspect
Before you sign anything, walk around the entire shipment. Look at the box, the straps, and the pallet from top to bottom.
You’re checking for:
- Crushed corners
- Holes or tears in the box
- Broken straps
- A damaged or broken pallet
Also check the label on the box and make sure the model matches what you ordered. If the label says a different model than the one you bought, don’t sign for it as-is — see the refuse section below.
Take your time with this walk-around. Sixty seconds now can save days of back-and-forth later.
T: Take Notes
Notes mean two things: photos and writing.
First, take photos of the shipment every time, even if it looks perfect. Your phone is all you need. Photograph all sides of the box and pallet, plus a close-up of the label showing the model.
Those photos are your record of how the shipment arrived. If everything is fine, you’ll never need them. If you open the box later and find damage inside, they help show the shipment’s condition on arrival.
Second, if you see any damage, write it on the driver’s delivery receipt or bill of lading. Be specific — where the damage is and what it looks like, for example “crushed corner, front left” or “hole in box, right side.”
Telling the driver out loud doesn’t count. If it isn’t written down, it didn’t happen. Those written notes protect you if you sign, unbox it later, and find damage inside.
S: Sign, or Refuse
If everything checks out, go ahead and sign.
But some problems are too big to sign for. Refuse the delivery if:
- The pallet is broken
- The box has holes or is badly crushed
- It’s the wrong item
If you’re not sure whether to sign or refuse, call us before the driver leaves. Once the truck pulls away, your options get a lot harder.
Call your IT Supplies sales rep or reach our customer service team at 1-800-771-9665.
Your 60-Second Checklist
- Walk all the way around the shipment — box, straps, and pallet, top to bottom.
- Check for crushed corners, holes, tears, broken straps, or a damaged pallet.
- Check the label — does the model match what you ordered?
- Take photos of all sides, even if everything looks perfect.
- If there’s damage, write it on the delivery receipt or bill of lading.
- If everything checks out, sign. If the pallet is broken, the box is badly damaged, or it’s the wrong item, refuse.
- If you’re unsure, call IT Supplies at 1-800-771-9665 before the driver leaves.
Frequently Asked Questions
Should I take photos even if the box looks perfect?
Yes — every time. It takes seconds, and those photos are your record of how the shipment arrived. They’re especially helpful if you find damage inside after unboxing.
Do I need to open the box before I sign?
No. This check is about the outside of the shipment — the box, straps, pallet, and label. Inspect that, take your photos, and note any visible damage on the paperwork before you sign.
What should I write on the delivery receipt if I see damage?
Write where the damage is and what it looks like, for example “crushed corner, front left” or “hole in box, right side.” Be specific, and make sure it’s on the driver’s paperwork, not just mentioned out loud.
What if I sign and then find damage inside when I unbox it?
That’s exactly what your photos and written notes are for. Contact IT Supplies at 1-800-771-9665 as soon as you find it, and share the photos you took at delivery and of the damage you found.
What if the driver is in a hurry?
This check takes about 60 seconds. Walk around the shipment, take your photos, and check the label before you sign. If you see damage or you’re unsure whether to sign, call us before the driver leaves.
What if it’s the wrong printer?
Don’t sign for it as-is. Refuse the delivery, and call IT Supplies at 1-800-771-9665 so we can sort out the correct shipment.
Who do I call if I’m not sure whether to sign or refuse?
Call your IT Supplies sales rep, or our customer service team at 1-800-771-9665 — before the driver leaves, if you can.
The Bottom Line
Inspect. Take Notes. Sign.
Most deliveries go perfectly. That 60-second check is there for the ones that don’t — so if something did happen in transit, we can fix it fast.
Thanks for choosing IT Supplies. Enjoy your new printer!
Watch the full walkthrough in our video below.
IT Supplies is your one-stop shop for everything you need to achieve the perfect print. We partner with top manufacturers to bring you the best in printing technology, including Eco-Solvent, Latex, UV, and Aqueous printers from EPSON, HP, and Canon. Our lineup also features a wide selection of Dye-Sublimation, DTF, and DTG printers from EPSON and HP. Explore our full range at www.itsupplies.com or by giving us a call at 1-800-771-9665!